TERMS OF SERVICE
These terms and conditions apply to all usage of the Arkaim Home Ltd website.
Company registration number: 12990436.
For customer services please e-mail us at support@arkaimhome.com
This website is owned and operated by Arkaim Home Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Arkaim Home Ltd. Arkaim Home Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or placing an order, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
MAKING A PURCHASE
- Contract Creation
On placing an order with Arkaim Home Ltd you will receive an e-mail confirming receipt and the details of your order.
The order you place represents an offer to purchase a product which is accepted by us when we process the payment and dispatch the order to you.
Arkaim Home Ltd reserves the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment, or an error identified within the product information supplied, including price or promotion. We will of course contact you if for any reason there is a problem with your order.
All purchase contracts are governed by the laws of England and any dispute between Arkaim Home Ltd and you, the customer, shall be resolved exclusively in the courts of England.
- Availability and Pricing
All orders are subject to availability. You will be contacted by Arkaim Home Ltd if an item purchased is unfortunately not available.
All prices shown are correct at the time of publication. Prices are shown in GBP (£) and include VAT, currently charged at 20%.
- Special Offers and Promotions
Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery.
- Product Descriptions and Display
All specifications and descriptions of products on this website are intended only to give a general description of the products. Whilst the images provided are a true representation of the products, we cannot accept any responsibility for any variation in colour reproduction of the products caused by the browser software or computer system used.
All sizes and measurements provided are approximate to the nearest centimetre.
We supply high quality craft products that in many cases are handmade. Wood, ceramics, hand dyed and woven textiles may vary slightly in colour or other markings. We do our best to select and match as appropriate, but we cannot accept returns because of natural variations.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
- Payment
We accept payment via the following debit and credit cards: Visa, Mastercard, Maestro, Apple Pay, PayPal, Shop Pay and Google Pay. We do not currently accept American Express.
In order to guarantee a secure shopping experience, Arkaim Home Ltd uses Shopify technology. Shopify offers maximum security during the payment process, and the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact us at support@arkaimhome.com
Payment will be taken at the time of purchase and any additional administration or delivery costs will be charged subsequently if applicable.
- Cancelled Orders and Refunds
If you wish to cancel your purchase, please contact us at support@arkaimhome.com. If the order has been processed, you will need to follow the returns policy.
If you are not happy with your purchase, then you have 14 days to return it for an exchange or refund. You will be responsible for the return shipping costs. We will only accept the return of item(s) if sent back in the original, unused condition. We aim to apply all refunds and dispatch exchange items as quickly as possible. With our refunds, a credit will automatically be applied to the original method of payment. Please click here to see our full returns policy
- Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
DISCALIMER & LIMITATIONS OF LIABILITY
To the fullest extent permitted by law and save as provided above, Arkaim Home Ltd shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Arkaim Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Arkaim Home Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Arkaim Home Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Arkaim Home Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Arkaim Home Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Arkaim Home Ltd. does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Arkaim Home Ltd. The entire liability of Arkaim Home Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Arkaim Home Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Arkaim Home Ltd may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Arkaim Home Ltd.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Arkaim Home Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
COPYRIGHT AND TRADEMARK
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, texts and design of our website/marketing material are and will remain the property of Arkaim Home Ltd. We will treat any infringement of these rights seriously.