This is optional for online retail buyers. By creating an account, you will be able to check out faster; save multiple shipping addresses; access your order history; track new orders; and save items to your wish list. You will also be given the opportunity to create an account after you make your initial purchase - all you need to do is add a password.

Customer Service is available to help you with any concerns you may have from Monday to Friday from 9AM to 5PM GMT.

Please keep in mind that all issues reported between Friday 5PM and Monday 9AM will be addressed on Mondays.

The order confirmation email will arrive once the order has been placed.

The order confirmation email can arrive up to one hour after placing an order, if it hasn’t arrived within this time, please contact us by email support@arkaimhome.com detailing your case.

Please allow approximately 7-15 business days for your order to arrive.We source products from all over the world to bring you natural, handmade and sustainable pieces. This means sometimes you have to wait a little longer to get your order but it's always worth it! We aim to despatch all available stock within 48 hours on business days.

Arkaim Home website is as secure as we can possibly make it. All credit card transactions are processed using the Shopify gateway, who use industry leading technology to keep your information safe. For more information, read our Privacy and Security Policy.

We take thorough measures to provide accurate images and descriptions of our products, however, we cannot guarantee that the colour, texture, size or shape you see accurately portrays the true nature of the product. This can be due to monitor or mobile displays that have different capacities to display colours.

Please note that handmade products may present colour, shape or pattern variations which are not defects but an integral part of the authenticity of the product. Each handmade piece is one-of-a-kind and can vary slightly from the product images displayed on our website.

If you have any doubts regarding the colour and/or general appearance of a product, feel free to contact us via email at support@arkaimhome.com

We have a 14-day return policy, which means you can return your items within 14 days of receiving your order.

Returns are easy, simply contact us for a returns number. For full details please refer to our Returns Policy.