Please allow 7-15 business days for your order to arrive. We source products from all over the world to bring you natural, handmade and sustainable pieces. This means sometimes you have to wait a little longer to get your order but it's always worth it! We aim to despatch all available stock within 48 hours on business days.

Kindly note that some lighting and larger rugs may have a lead time of up to 6 – 8 weeks due to their size and artisan production time lines.

Returns are easy, simply contact us for a returns number. For full details please refer to our Returns Policy.

Our cotton and linen fabrics are OEKO-TEX® certified - a global certifying body ensuring safety in textiles. It checks products for harmful substances and tests for sustainability across all stages of production. An OEKO-TEX label guarantees consumer safety, eco-friendliness, and responsible manufacturing.

At Arkaim Home we take pride in offering handmade products crafted with care and attention to detail. Please note the following regarding our handmade items:

1. Handmade Variations: Due to the nature of handmade products, slight variations may occur in colour, texture, size, and design. Even though artisans make every effort to create only the best, natural blemishes and imperfections. We celebrate these imperfections as this
   is what makes each piece truly unique.
2. Colour Variations: We cannot guarantee that the colour you see accurately portrays the true colour of the product. Actual colours may vary due to monitor and browser settings, digital photography, and dye variations. We are very careful to ensure our photos are as accurate as possible, but please understand the
   actual colour may vary slightly from your screen.
3. Natural & Sustainable Materials: We are committed to using natural and sustainable materials in our products. This promotes eco-friendly production practices and supports communities. Natural materials behave differently and although we offer several products of the same style, there may be minor inconsistencies, making each item look slightly different from the next.